If for any reason you are not satisfied with your purchase, or if you would like to exchange it, we will gladly process an exchange or refund you the full amount paid (less shipping charges) within 30 days of purchase.

Ooh La Lava is not responsible for items lost in transit. All orders are sent with Tracking numbers.We use Australia Post and use registered & signature shipping  for any bulk and international orders. 

If you have received an incorrect or damaged item or your item breaks, please contact us at [email protected]

We will give you information on how to ship the incorrect or damaged item back to us, and discuss how we can fix the problem.

Please ship packages to:

Ooh La Lava

22 Beitz Ave

Labrador, Qld 4215

Any other Questions 

Please email us! [email protected]

Renee 🙂